FAQ

Shipping:

Processing Time:

Please allow up to 3 working days processing time. This time is needed to prepare your order for shipping. A confirmation email is sent as soon as an order is placed.

Tracking If available, will be updated as soon as the order is fulfilled and dispatched. (please check your junk mail)

Most orders will ship within 10-14 business days and selected order will take up to 16-26 days. Please allow 2-4 weeks for delivery.

Items may be shipped separately if shipped from different suppliers. Please be advised that this mean you may receive multiple packages for one order.

Shipping delays due to natural disasters, technological issues, system failure, etc are not the responsibility of the company and we are not responsible.

International:

Please ensure you enter your correct and complete delivery address when placing an order as At This Mall cannot be responsible for orders that go missing due to incorrect delivery details.  Thank you.

Delivery estimate should be 5-15 working days from dispatch though can vary due to customs in your country which is out of our control. Once shipped the time frame is out of our hands, but should not take longer than 1 month

Tracking is included for most items but not all. All orders are shipped out accordingly

 

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

Returns

3 Day Returns on Most Items

Sometimes things don’t work out and we get it and it’s why we have a flexible returns policy.

At the end of the day, we want you to be totally satisfied with your purchase. So, we accept returns on most items within 3 days of delivery. Keep reading to find out what qualifies.

All returned items must be in new condition, unworn, unwashed, with all clothing tags attached (if applicable) and with all original packaging.

To initiate a returns request:

  1. Go to our Contact Us page and send us a message including your order number using the contact form.
  2. We will respond to your request promptly. Please NOTE that a $5 handling fee may be deducted from all refunds upon approval of the return along with a 20% restocking fee.

Refunds

Your return will be inspected upon receipt to ensure it meets the guidelines for returned merchandise noted above (unworn, unwashed, with original packaging, etc.).

To expedite return, please send us the tracking number for the return as soon as you ship it back to us!

Once we approve your refund, we will credit the original method of payment within 24-48 hours of business days. Refunds will include the amount you paid for the merchandise, including taxes if applicable. The $5 handling fee will be deducted from your refund (If applicable). Also the 20% restocking fee

We will notify you if we determine that your return is not eligible for a refund. This  will occur when the return does not meet the guidelines for returns stated within this policy.

Late or Missing Refunds

If you haven’t received a refund within the above time frame, first check with your bank or credit card company as it may take some time before your refund is officially posted.

If you still haven’t received your refund within 10 business days, please contact us at info@atthismall.com for assistance.

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